karika 11 Privacy Policy – Your Information is Protected

1 Introduction and Applicability

Welcome to the karika 11 platform. This Privacy Policy ("Policy") applies to karika 11's website, mobile application, and all related services. When you register, log in, or use our services in any way, you are agreeing to the terms of this Policy.

The purpose of this Policy is to clearly inform you what types of information we collect, why we collect it, and how that information is managed. Reading this Policy together with our Terms and Conditions will give you a complete understanding of the full framework of our services.

                This Policy applies only to karika 11's own platform. Third-party websites or services may have their own separate privacy policies, for which karika 11 is not responsible.
              

2 Information We Collect

karika 11 collects specific types of information to run its services smoothly and to ensure a safe experience for users. This information is collected in two main ways.

2.1 Information You Provide

During account registration, identity verification, or when using support services, you provide the following information:

Full name, date of birth, and nationality
Username and password
Email address and mobile number
National ID or passport number (for identity verification)
bKash, Nagad, Rocket, or Upay account numbers and bank account details
Details of messages or complaints sent to support services

2.2 Automatically Collected Information

While you use our platform, certain information is collected automatically through technical means:

IP address and device identifier
Browser type, version, and operating system
Session duration and navigation patterns on the platform
Date and time of login and logout
Transaction history and records of betting activity
Data collected through cookies and similar tracking technologies

3 Purpose of Using Information

karika 11 uses collected information only for specific and lawful purposes. We do not sell users' information to third parties for any commercial interest.

3.1 Service Operation and Improvement

Ensuring account creation, verification, and management
Completing deposit and withdrawal processing
Correctly providing bonuses and promotional offers
Identifying and resolving technical issues on the platform
Analysing data to further improve the user experience

3.2 Security and Fraud Prevention

Detecting unauthorised access and fraudulent activity
Conducting necessary verification to prevent money laundering
Preventing access by those under 21 years of age
Monitoring suspicious activity to ensure account security

3.3 Communication

We use your email address and mobile number to send important messages about your account, transactions, or promotions. Records of conversations through our 24/7 live chat support service are also kept.

4 Data Storage and Security

karika 11 adopts industry-standard technical measures to protect users' information. All data stored on our servers is secured through SSL encryption technology. Payment-related information — including bKash, Nagad, Rocket, Upay, and bank transfer details — is kept in a separate encrypted environment.

4.1 Technical Security Measures

All data transfers are handled through TLS/SSL encryption
Passwords are not stored directly; strong hashing algorithms are used instead
Regular security audits and vulnerability assessments are conducted
Database access is strictly controlled and all logs are recorded

4.2 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, financial transaction records and identity verification information may be retained for a specified period in accordance with applicable regulations.

5 Disclosure of Information and Third Parties

karika 11 does not generally share users' personal information with third parties. However, sharing information may be necessary in certain specific situations for the operation of services.

5.1 Service Provider Partners

We work with selected partners for payment processing (including bKash, Nagad, Rocket, Upay, and banking partners), technical infrastructure, and fraud detection services. These partners are bound by strict contractual obligations regarding the use of information.

5.2 Legal Requirements

karika 11 is obliged to provide relevant information when required by a valid legal order or investigation from a competent authority. In such cases, we supply only the information requested and nothing more.

5.3 Business Changes

In the event of a merger, acquisition, or business restructuring, users' information may be transferred to the relevant entity. We will notify you in advance in such situations.

6 Cookies and Tracking Technologies

Cookies and similar technologies are used on the karika 11 website and application. They help manage user sessions, remember preferences, and monitor platform performance.

6.1 Cookies We Use

Essential cookies — required for login sessions and security verification
Functional cookies — remember language preferences and user settings
Analytics cookies — collect anonymous data to understand platform usage patterns

You can disable specific cookies by changing your browser settings. However, disabling essential cookies may cause some platform functions to not work properly.

7 User Rights

Every registered user on the karika 11 platform has certain rights over their own personal information. We respect these rights and help users exercise them.

Right of access — the right to know what information we hold about you
Right of rectification — the right to request correction of inaccurate or outdated information
Right of erasure — the right to request deletion of information in certain circumstances
Right to restrict processing — the right to limit the use of information for specific services
Right to portability — the right to receive a copy of your own information in a specific format

To exercise any of the rights mentioned above, please contact our support team. Our support team is available 24 hours a day, seven days a week in both Bengali and English — via live chat and email.

8 Protection of Minors

All services on karika 11 are intended for individuals aged 21 or over only. We do not knowingly collect any information from minors. If we become aware that a minor is using our services or has provided information, we will immediately close that account and take steps to delete the relevant information.

For more details on responsible gambling, please read our Responsible Gaming page, which describes our measures for the protection of minors and prevention of addiction in detail.

9 Third-Party Links and Services

Our platform may at times connect with payment gateways or other services. These third-party services may have their own privacy policies, which may differ from karika 11's policy. It is your responsibility to read the policy of any external service before using it.

10 Changes to the Policy

karika 11 reserves the right to amend this Privacy Policy when necessary. In the case of significant changes, we will notify users in advance by email or through a platform notification. Continued use of the platform after a revised policy is published will be taken as your acceptance of the new policy.

We keep a history of policy changes and their dates on this page. The date of the most recent update is noted at the top of the page.

11 Contact Us

For any questions, concerns, or information-related requests regarding this Privacy Policy, you may contact our support team:

Live Chat — directly through the platform, available 24/7
Email — [email protected]

Our team is able to assist in both Bengali and English. To learn more about karika 11, visit our About Us page.

karika 11's Privacy Policy

Protection of Personal Information